If you have any issues with the downloading process, I can email the files directly to you instead. If you would like for me to do that, contact me at ellagantstudios@gmail.com. Please include your order number.
If you purchased on Etsy:
If you purchased as a guest on Etsy, you will receive an email with a link to go to the downloads page.
If you have an Etsy account, go ahead and log in. Then, go to you > purchases and reviews. Locate your order. To the right of it tap download files.
You will be brought to a page that includes all of the files associated with your order.
Note: You cannot download files from the Etsy app. You can only download from apps like Safari or Chrome.
If you purchased on our Website:
After you complete your purchase, you will receive an email with a link that goes to the downloads page.
You will be brought to a page that includes all of the files associated with your order. Some of the files may be organized into folders.
Tap the download button next to each file Etsy. Or if you purchased through our website, tap on any of the file names to download.
If you downloaded from Safari, the file will appear under your downloads tab in the top right corner.
Tap on the file and it will automatically open in the files app. If it is a ZIP file, you can tap on it to unzip it.
Tap and hold a file to bring up the options menu. Tap Share.
Locate the app you would like to use. If the app you want to use is not appearing, scroll to the right and tap more. Select the app you want use from the list. It will open in the app you chose.
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