F.A.Q.

General 

Can I purchase a custom order?

Unfortunately we do not have the time to take custom orders right now. We are always open to suggestions though. Shoot us a message and we might include your idea in an upcoming planner! :)

What is your return policy?

Due to the digital nature of the products, there is no way for you to return the item to us. We don't accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.

Digital Planners / Stickers

How do I access the files I downloaded?

If you purchased through Ellagantstudios.com, you received an email with a link to download your purchase. Tap the link in the email to access your files. 

If you purchased through Etsy- Open Safari on your ipad, and log into your Etsy account. Go to you > purchases and reviews. On this page you can locate your order from Ellagant Studios. 

* Note: you cannot download through the Etsy app, unfortunately. You can only download through a web browser like Safari. 

Why can't I click the tabs? / Why aren't the links aren't working? 

In Goodnotes, in order for the tabs to be 'clickable' you must have the 'read only' button selected. It looks like a pencil with a line through it.

In Notability you can't have the hand tool selected when trying to click on a tab.

How do I open and use my digital planner? 

Please check out the following tutorial

https://ellagantstudios.com/blogs/news/digitalplannertutorial

How do I open and use my digital stickers? 

Please check out the following tutorial

https://ellagantstudios.com/blogs/news/how-to-add-stickers-to-your-digital-planner

Can I use this product with my older generation iPad? 

This product works on any iPad that can download the app Goodnotes.

How can I access a .ZIP file on the iPad? 

Unfortunately there is no simple way to open a zip file on an ipad. I highly recommend unzipping the files on your desktop computer first, then moving them to your ipad. If you have any trouble doing this, I am happy to email you the files already unzipped. Please just send me an email at ellagantstudios@gmail.com (include order number). 

Printables

What is the best way to get my planner printed?

You will receive a PDF with printing advice, terms of use, and other useful information with each planner. :)

Will this planner fit the binder I currently have?

Unfortunately I don't know what size inserts fit the cover that you have. :( We make planners in sizes A5, A4 and Letter.

Can you resize this planner to fit my binder?

Unfortunately, due to time constraints, we cannot resize planners. What is listed in the store is all that is available at this time.

Can you print and mail my planner to me?

We are only offering digital downloads at this time.

What is A5? A4? Letter?

A5 : 5.8 x 8.3 in
A4 : 8.3 x 11.7 in
LETTER : 8.5 x 11 in